Support

Contact us

To help us resolve things faster, include your device model, your iOS version, and a short description of what happened (a screenshot helps).

Common questions

Apps or websites aren’t being blocked

Enkrateia blocks through Apple’s Screen Time. Make sure you granted Screen Time access when prompted, then open the app and re-select the apps you want blocked (Onboarding → “Select apps,” or Settings). Blocking only works on a real device, not the Simulator.

I can’t delete an app

If you turned on “Prevent app deletion”, that lock applies device-wide while a program is active. It’s optional and off by default — turn it off any time in Settings → Blocking, and you’ll be able to delete apps normally again.

Subscriptions, purchases & refunds

Enkrateia is a one-time purchase with lifetime access, billed through your Apple ID. Purchases, billing, and refund requests are handled by Apple. To request a refund, visit reportaproblem.apple.com. To restore a purchase on a new device, use Settings → Restore purchases.

Delete my account and data

Open Settings → Delete account. This permanently removes your account and all associated data from our servers. You can also email [email protected] and we’ll confirm deletion by email.

Accountability partner emails

If you added a partner, they receive a small number of program milestone emails. To stop them, remove the partner in the app or email us and we’ll remove them within 10 business days.

My journal entries

Journal entries are encrypted on your device and the key never leaves it. That means we can’t read them — and if you lose or wipe your device, encrypted entries can’t be recovered.

Privacy & your data

For details on what we collect and how it’s handled, see our Privacy Policy and Terms of Service.